Refund policy

Easy Returns:

Shopping online can sometimes feel risky. We do our absolute best to describe and show our items accurately, but words and photos can only go so far. We want you to be happy with every item you buy from Solid Oak.

That's why all of our items come with a 30-day return policy. If the item(s) you receive aren't what you expected for any reason, we will gladly offer a refund. Simply contact us if you would like to return an item and we will send a shipping label and guide you through the process. It may take between 10-15 days to fully process a return after we receive the item(s).

We do have a few ground rules, though:

• In order to qualify for a refund, the item(s) must be returned in their original form. We cannot issue refunds for partially assembled, damaged, or modified products. 
• Please return your item(s) in the packaging you received it in, or other equally protective packaging.
• The item(s) must be shipped back to us within 30 days of your receiving it.