We are a small company, based in Rhode Island, U.S.A. All of our web orders are shipped from our Westerly, RI headquarters directly to the shipping address you supply. Our goal is to prevent shipping from giving you heartburn. Here's how we do it:
We strive to process and ship all orders quickly. This is nearly always within two business days; much of the time we're able to ship within a few hours of the order being placed. If you need items by a particular date, please make note of it on your order, and we will try to fulfill the request.
We urge our valued customers to double check your own information before submitting your order. You might be surprised at the number of people who give us an incorrect address for shipping! If WE make a mistake, we will own it and do whatever we can to fix it. If you make a mistake, or just change your mind and cancel an order that is already on its way to you, we will still work hard to resolve the problem with you, but we may need you to take on some of the cost, such as the cost to re-ship or re-stock.
Shopping online can be tough, especially when shopping for crafts. We do our best to provide accurate descriptions, clear photos, and really great products. But we also realize it's not a perfect world, and that's why all of our items come with our commitment to your satisfaction, including a 30-day return policy.
If you receive a defective product, such as a kit with some missing beads, please contact us by email (firstname.lastname@example.org) with your order number and a description of the issue; we will respond and resolve the problem as quickly as possible. If the item(s) you receive aren't exactly what you ordered, we will gladly offer a refund or exchange. Simply contact us if you would like to return an item and we will send a shipping label and guide you through the process. It usually takes between 10-15 days to fully process a return after we receive the item(s).
We do have a few ground rules, though:
Please don't hesitate to contact us if you have any questions or feedback regarding our Shipping & Returns policies.