Shipping & Returns

Simple Shipping:

We are a small company, based in Rhode Island, U.S.A. All of our web orders are shipped from our Westerly, RI headquarters directly to the shipping address you supply. Our goal is to prevent shipping from giving you heartburn. Here's how we do it:

Domestic (U.S.) Orders: Domestic orders with a merchandise total under $50 are eligible to ship with a flat rate of $7.50. Usually we send your order via U.S. Postal Service 1st Class or Priority Mail. Why "usually"? Because sometimes other methods get larger packages to you faster, and we like that. In any case, the flat rate method usually gets our products to your door in 3-4 business days, and sometimes quicker. (Don't think that paying more always guarantees a faster delivery!) We do offer several other options through UPS; delivery times and rates for UPS are calculated automatically by weight and zip code at checkout. Don't forget that domestic U.S. orders over $50 (merchandise value after any discounts) ship for free (yay!).

International Orders: We can ship to almost any address in the world. For all orders outside of the United States, we offer USPS International and UPS rates that vary based on item size and weight. These rates are calculated automatically at checkout. Note that there may be restrictions, meaning some products cannot be shipped to international destinations. Unfortunately, we cannot offer any free shipping, even on orders of more than $50, to international locations. Any import duties or fees imposed by your country would be your responsibility.

Quick Handling:

We strive to process and ship all orders quickly. This is nearly always within two business days; much of the time we're able to ship within a few hours of the order being placed. If you need items by a particular date, please make note of it on your order, and we will try to fulfill the request.

Your Responsibilities:

We urge our valued customers to double check your own information before submitting your order. You might be surprised at the number of people who give us an incorrect address for shipping! If WE make a mistake, we will own it and do whatever we can to fix it. If you make a mistake, or just change your mind and cancel an order that is already on its way to you, we will still work hard to resolve the problem with you, but we may need you to take on some of the cost, such as the cost to re-ship or re-stock.

Easy Returns:

Shopping online can be tough, especially when shopping for crafts. We do our best to provide accurate descriptions, clear photos, and really great products. But we also realize it's not a perfect world, and that's why all of our items come with our commitment to your satisfaction, including a 30-day return policy.

If you receive a defective product, such as a kit with some missing beads, please contact us by email (info@solidoakinc.com) with your order number and a description of the issue; we will respond and resolve the problem as quickly as possible. If the item(s) you receive aren't exactly what you ordered, we will gladly offer a refund or exchange. Simply contact us if you would like to return an item and we will send a shipping label and guide you through the process. It usually takes between 10-15 days to fully process a return after we receive the item(s).

We do have a few ground rules, though:

In order to qualify for a refund, the item(s) must be returned in their original form. We cannot issue refunds for partially assembled, damaged, or modified products.
Please return your item(s) in the packaging you received it in, or in equivalent protective packaging.
The item(s) must be shipped back to us within 30 days of receiving it.
If an item is returned to us by the carrier because you supplied an incorrect address, we will refund the merchandise cost, less the shipping cost.

Questions?