We are a small company, based in Rhode Island, U.S.A. All of our web orders are shipped from our Westerly, RI headquarters, directly to the shipping address you supply. Our goal is to process and ship your selections quickly, affordably, and by the best methods available. We usually process and ship orders within one to two business days.
PLEASE NOTE: There are definitely challenges for all shipping carriers.Between travel restrictions, staffing issues, etc., all shippers worldwide are hedging on commitments to transit times for parcels. The number of days shown for each shipping method on our site is an estimate from the shipping carrier, not a guarantee. Once a package is accepted by the carrier, it is out of our hands.
We strive to process and ship all orders quickly. This is nearly always within two business days; much of the time we're able to ship within a few hours of the order being placed. If you need items by a particular date, please make note of it on your order, and we will try to fulfill the request.
We urge our valued customers to double check your own information before submitting your order. You might be surprised at the number of people who give us an incorrect address for shipping! If WE make a mistake, we will own it and do whatever we can to fix it. If you make a mistake, or just change your mind and cancel an order that is already on its way to you, we will still work hard to resolve the problem with you, but we may need you to take on some of the cost, such as the cost to re-ship or re-stock.
We strongly suggest using a shipping address for your order that provides some level of security. Be wary of "porch pirates." If Tracking shows your parcel is delivered, but you have not received it, please work with your local carrier to locate it it.
We do our best to provide accurate descriptions, clear photos, and really great products. We ship as quickly and accurately as we can. But we also realize it's not a perfect world, and that's why all of our items come with our commitment to your satisfaction, including a 30-day return policy.
If you receive a defective product, such as a kit with some missing beads, please contact us by email (firstname.lastname@example.org) with your order number and a description of the issue; we will respond and resolve the problem as quickly as possible. If the item(s) you receive aren't exactly what you ordered, we will gladly offer a refund or exchange. Simply contact us if you would like to return an item and we will send a shipping label and guide you through the process. It usually takes between 10-15 days to fully process a return after we receive the item(s).
We do have a few ground rules, though:
Please don't hesitate to contact us if you have any questions or feedback regarding our Shipping & Returns policies.