Shipping & Returns
We are a small company, based in Rhode Island, U.S.A. All of our web orders are shipped from our Westerly, RI headquarters directly to the shipping address you supply. Our goal is to prevent shipping from giving you heartburn. Here's how we do it:
Domestic (U.S.) Orders: All domestic orders under $50 ship with a flat-rate of $7.50, usually via U.S. Postal Service 1st Class or Priority Mail. Why "usually"? Because sometimes other methods get larger packages to you faster, and we like that. In any case, the flat-rate usually gets our products to your door in 3-4 business days, and sometimes quicker. We also offer several other options through UPS which are determined using item weight and size. These rates are calculated automatically at checkout. Domestic orders over $50 (after discounts) ship for free (yay!).
International Orders: We can ship to almost any address in the world. For all orders outside of the United States, we offer USPS and UPS rates that vary based on item size and weight. These rates are calculated automatically at checkout. Note that there may be restrictions, meaning some products cannot be shipped to international destinations. Unfortunately, we cannot offer free shipping on orders of more than $50 to international locations.
We strive to process and ship all orders within two business days, and most of the time we're able to ship within a few hours of the order being placed. If you need items by a particular date, please make note of it on your order, and we will try to fulfill the request.
Shopping online is tough, especially when shopping for crafts. It's hard not to be able to touch everything.
That's why all of our items come with a 30-day return policy. If the item(s) you receive aren't what you expected for any reason, we will gladly offer a refund. Simply contact us if you would like to return an item and we will send a shipping label and guide you through the process. It usually takes between 10-15 days to fully process a return after we receive the item(s).
We do have a few ground rules, though:
- In order to qualify for a refund, the item(s) must be returned in their original form. We cannot issue refunds for partially assembled, damaged, or modified products.
- Please return your item(s) in the packaging you received it in.
- The item(s) must be shipped back to us within 30 days of receiving it.
Please don't hesitate to contact us if you have any questions or feedback regarding our Shipping & Returns policies.